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This session explores how we can better equip our students to understand and respond effectively to relationship difficulties in organizations. It uses a short case example of a manager’s first meeting with a new boss (“The New Boss” in Appendix) to develop a four-step model built around the acronym SURE. After developing and illustrating the model through the case discussion, the presenters will facilitate a discussion of the model’s content, the case discussion experience, and the model’s usefulness and teaching implications. The session also offers opportunity for participants and presenters to explore their own teaching experiences and methods for teaching about people issues at work. Participant takeaways include the SURE model, exposure to a method for using case discussion as a vehicle for presenting and applying conceptual material, and new ideas for teaching about people issues.
Author(s):
Lee Bolman
University of Missouri-Kansas City
United States
Joan Gallos
Wheelock College
United States
