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A Conflict View of Coaching

KEYWORDS: Coaching, Conflict Resolution, Negotiation

This session shows the potential and advantages of using the perspective of conflict resolution to understand and teach employee coaching. This approach provides a deeper understanding of why certain approaches to coaching are more effective than others and also provides recommendations on how to improve the coaching relationship. This session will cover two short exercises that will introduce and reinforce the conceptual points. Because this represents a specific application of conflict resolution, these exercises and applications can also be used to enrich our understanding of how conflicts can be effectively resolved.

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