MOBTS 2019 Proceedings »
Delivering Bad News: An Intercultural Management Communication Activity
This activity allows students the opportunity to consider how they might communicate bad news to their employees and/or clients by participating in a challenging, intercultural scenario provided to them in class. It also helps students anticipate how the recipients to their message might respond to the bad news. As designed, the activity encourages group discussion and debate, along with physical movement around the classroom. Each of these steps facilitates engagement and deep discussion on topics such as cultural expectations, organizational culture, employee motivation, and tone in management communication.