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Are You Listening to Me? A Listening Exercise for Management Students

Students often believe they listen well, yet their bosses, colleagues, or employees may feel differently. This experiential exercise reframes listening as a highly contextualized capability rather than a set of universal behaviors. Grounded in Kriz et al. (2021), students are prompted to reflect on their own experiences of listening and then observe a conversation in a public setting and analyze how listeners responses align (or misalign) with speaker needs. This exercise is applicable to undergraduate, graduate, and executive education.

Tiffany Kriz
MacEwan University
Canada

Chantal van Esch
Cal Poly Pomona
United States