A Performance Feedback Approach for the YouTube Generation

Feedback, Coaching, Communication

Well-delivered feedback can lead to dramatically improved performance. Despite this potential, many of us feel mild to extreme discomfort with it due to the potential for misunderstandings and hurt feelings. This discomfort translates to lost opportunities for growth when we either deliver feedback in such a way that our message gets lost or avoid giving it altogether. In this session, we introduce a tool for overcoming this discomfort based on lessons learned observing MBA students give feedback to each other. We turned these lessons into a YouTube-based exercise to enable students to iteratively turn their ordinary feedback into extraordinary feedback.

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