Top Management Team in Crisis: An Experiential Exercise Focused on Communication Skills

Top management team, team dynamics, crisis communication, role-play

This session will demonstrate a group role-play exercise that engages participants in group information sharing, group decision-making, internal messaging and external press releases, social media management, and on-camera press conference presence. The exercise is designed to teach strategic management crisis communication skills relating to a public accusation of sexual harassment. The top management team must react immediately using different communication channels. Time pressure is extreme, and consequences are severe. Scenario information and full role-cards will be distributed to session participants.

Author(s):